Complaints Procedure

At VuCompare, we take complaints seriously and are committed to resolving any issues promptly and fairly. This page outlines our complaints procedure and how you can raise a complaint with us.

How to Raise a Complaint

If you have a complaint about any aspect of our service, you can raise it by following these steps:

  1. Contact Us: You can raise your complaint by contacting our customer service team via email, phone, or in person. Our contact details are provided below.
  2. Provide Details: When raising your complaint, please provide as much detail as possible, including your name, contact information, and a clear description of the issue.
  3. Resolution: Our customer service team will acknowledge your complaint promptly and work to resolve it as quickly as possible. We will keep you informed of the progress and any actions taken to address your concerns.

Contact Us

If you would like to raise a complaint or have any questions about our complaints procedure, please contact us:

  • By email: complaints@vucompare.com
  • By phone: 0161 383 0228

Our team is here to assist you and ensure that your concerns are addressed promptly and fairly.

Escalation

If you are not satisfied with the resolution of your complaint, you have the option to escalate it to our management team. Details on how to escalate your complaint will be provided upon request.

Thank you for bringing your concerns to our attention. We value your feedback and are committed to improving our services based on your input.